Support

At iDynamics, we believe your success is our success, so we are committed to providing the highest quality support to our customers.

	Telephone support
	No queuing system
	Direct line in, no multi-choice switchboard
	Calls charged at local rate (0845)
	Email support
	Each issue logged and regular updates provided
	Monthly statements showing issues worked on / resolutions
	Support during all normal UK business hours*

(* 9am to 5pm, Monday to Friday excluding public holidays).

When a support request is raised, our support technician will log the issue in our support system and generate an issue number. If they are unable to resolve the issue immediately, they will provide you with the issue number for reference purposes and subsequently allocate the issue to the development manager to investigate. The support technician will keep you informed of progress at regular intervals until the issue is resolved.

You can call our support team on 0845 450 6264 or you can send an email to support@idynamics.com