iDMobile PDA software and Echo

A service management solution for optimal mobile workforce management

Managing your service operation can be complex and costly. These are just some of the challenges facing today’s service organisations:

• Customers’ service expectations are continually rising and many demand exacting service level agreements
• Lack of visibility into the skills and locations of mobile workers makes it difficult to plan resource requirements and schedule service calls efficiently
• Delays in finding mobile workers closest to a service need leads to missed appointments and customer dissatisfaction
• Inefficient routes mean wasted driving time and increased fuel costs.

iDMobile can be integrated into our back-office system called Echo, which has been specifically designed for the service management industry.

Echo is designed specifically to optimise the efficiency and effectiveness of your service employees. It is a flexible, adaptable system that will help you reduce operating costs, improve the overall performance of your mobile workforce, deliver high quality customer service and become more competitive.

Echo Features At A Glance

• Comprehensive contract and customer records.
• Proactive appointment generation for contract and regular maintenance.
• Electronic whiteboard to allocate visits and show job status using ‘drag and drop’ technology.
• Easy-to-use staff management system.
• Instant, real-time stock ordering and parts management.
• Fully customisable fields.
• Unlimited customised reporting.

Because iDMobile and Echo are so versatile, they can be set up to suit your business requirements, both now and in the future. With some specific configuration we can make Echo:

• Create almost any screen, action, scenario or pro-forma, to your specification.
• Quickly incorporate changes in legislation (such as Health & Safety).
• Quickly incorporate changes arising from new products or services.

In addition to this both iDMobile and Echo are:

• Easy to use and designed to be mastered by your staff with minimal training.
• As simple or complex as your business requires.
• Able to integrate with 3rd party technologies such as satellite navigation, vehicle tracking, bar code scanning and RFID solutions.
• Able to integrate with most accounting systems.

Since 2004, iDynamics has been enhancing the efficiency of companies in the service management sector, each with their own unique business needs. They include:

• HVAC
• Vending machine operators
• Mobile healthcare
• Couriers
• Security
• Plant hire
• and many more

The combination of iDMobile and Echo makes a very effective service management solution for companies of any size, but particularly meets the needs of small and medium-sized enterprises.

For more information please call us on 0113 246 2100 or use the Contact Us form to the right of this page.

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