Recognising Your Needs

In an increasingly competitive environment, service organisations like yours are striving to cut costs and increase workflow without increasing headcount. Here are some of the ways that iDMobile can help:

• Reduce time spent on the phone allocating service jobs and taking notes
• Avoid fuel costs incurred when mobile workers deliver paperwork to the office
• Plan the most efficient routes to customer sites using in-built satellite navigation, shortening journey times and reducing fuel consumption
• Increase workforce utilisation and reduce overtime costs by keeping mobile staff on the road
• Replace mobile voice calls with cheaper data transfers
• Eradicate excess paperwork
• Capture completed job data electronically allowing immediate invoicing and improved cash flow. Mobile workers can even invoice and collect payment on site
• Eliminate time spent re-keying job histories into the back-office system and reduce errors
• Streamline materials ordering and lower inventory costs through better parts management
• Validate mobile workers timesheets
• Optimise resource requirements
• Identify spare capacity and increase revenue
• Validate data on the PDA to ensure accuracy
• Use the PDA system to enforce business processes for increased efficiency and compliance with best practice
• Keep track of all information easily from a centralised system

Still need convincing? Check out the savings calculator to quantify some these benefits.

And don't forget the less quantifiable benefits: iDMobile can also help you substantially Improving Customer Service.

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