Improving Customer Service

To be successful in the service industry, you need to achieve unrivalled levels of customer satisfaction. Here’s how iDMobile will help you stay ahead of the competition and improve customer retention:

• A real-time overview of your mobile workforce enables you to respond faster to emergency call-outs and give customers accurate appointment times
• Schedule planned maintenance in advance
• Better informed site presence – your engineers can attend both emergencies and routine jobs armed with accurate, up-to-date information, increasing first-time fix rates
• Speed order fulfilment through automated links that ensure parts are ordered without delay and minimise customer downtime
• Capture digital signatures and photos as proof of delivery or work done
• Accurate billing information
• Reduce the number of errors inherent in paper-based systems
• Demonstrate performance against key performance indicators and service level agreements to avoid penalties
• Win more contracts by increasing your workflow and your mobile workers’ efficiency

And don’t forget the quantifiable benefits: check out the Savings Calculator

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