Managing The Project

Implementation

Like most business critical software projects, the implementation of Reztec is key to success. From the initial consultancy through to the installation, data entry and training, our experienced team will guide you every step of the way, making use of the latest online project planning tools to ensure that everyone understands what stage of the process has been reached

Training

Our training programmes are designed to ensure that you and your staff realise the full benefits of using Reztec as quickly as possible. Many staff are concerned when a new computer system is being installed, so our job is to show them that Reztec will make their lives easier, not harder.

Our customised training programme is specifically designed to introduce your staff to the functionality of the solution in the most productive way. Training sessions can be delivered on your own premises or at our training centre in Leeds.

Customer Support

At iDynamics, we believe your success is our success, so we are committed to providing the highest quality support to our customers.

You can log a support issue at any time using our e-mail support address or, if you prefer to speak to someone in person, you can contact us by telephone. Calls are charged at the standard UK rate, not premium rates, and there is no queuing system. You get straight through to a member of the support team as soon as the call is answered. Support is offered within normal UK business hours (9am to 5pm, Monday to Friday excluding public holidays).

The Support Team can be contacted on 0845 450 6264 or alternatively you can send an email to support@idynamics.com.

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